We are grateful for having you as costumer! Below you will find all the details regarding processing times, shipping duration, tracking, and potential customs fees.

1. Processing Time

• All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Once your order has been processed and dispatched, you will receive a shipping confirmation email containing your tracking number.

 

2. Shipping Time & Estimated Delivery

Total estimated delivery time is equal to Processing Time + Shipping Time.

Destination	Estimated Shipping Time	Total Estimated Delivery Window
United States	7 – 15 business days	8 – 18 business days
Canada	5 - 13 business days	6 - 16 business days
Europe	8 – 18 business days	9 – 21 business days
UK	4 - 9 business days	5 - 12 business days
Australia	8 – 18 business days	9 – 21 business days
New Zealand	5 - 15 business days	6 - 18 business days
Rest of the World	10 – 20 business days	11 – 23 business days

Please note: Delivery times are estimates and start from the date of dispatch, not the date of order.

3. Order Tracking

• Once your order ships, we will send you a tracking code via email.
• You can track your package directly through our website on the Track Your Order page or via the link provided in your shipping confirmation email.
• Please allow 2 to 5 days for the tracking information to update in the carrier system.

4. Customs, Duties, and Import Taxes

• International Shipments: Depending on your country’s regulations, your package may be subject to import duties, taxes, and customs clearance fees once it reaches its destination country.
• Payment Responsibility: Any additional customs charges or taxes are the responsibility of the customer. We recommend checking with your local customs office for specific details prior to placing an order.

5. Potential Shipping Delays & Issues

While we do our best to ensure timely delivery, unexpected delays can occasionally occur due to:

• Customs Inspections: Packages held for routine security check checks by local customs agencies.
• Peak Seasons & Holidays: High carrier volumes during major holidays (e.g., Black Friday, Christmas).
• Force Majeure Events: Severe weather conditions, strikes, or unexpected logistics disruptions.

Incorrect Address Disclaimer: Please ensure your shipping address is correct before completing checkout. We are not responsible for packages delivered to incorrect or incomplete addresses provided by the buyer.

 

Need Help with Your Shipment?

If your order hasn’t arrived within the expected timeframe, or if you have questions about tracking, please contact our support team via our Contact Us page or email us at support@aethernum-official.com with your order number.