Returns & Refund Policy
Last updated: 16/10/2026
We are grateful for having you as costumer!
At Aethernum, customer satisfaction is important to us. We want you to feel confident when shopping with us.
This Returns & Refund Policy explains how to request a return, how refunds are processed, and what to do if an item arrives damaged, defective, incorrect, or does not meet your expectations.
Nothing in this policy excludes or limits any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.
1.Return Period
Aethernum offers a 20-day return period for eligible items, starting from the day you received your order.
If you wish to return an item because you have changed your mind, selected the wrong size, or no longer want the product, please contact us within this period.
The 20-day return period is a voluntary commercial benefit and does not replace or restrict any statutory cancellation, withdrawal, return, or refund rights that may apply in your country.
If applicable law provides a longer period or additional rights, those legal rights will continue to apply.
2. Conditions for Returns
For standard returns, items should be returned in a condition consistent with reasonable inspection.
Where applicable, we ask that items be returned with:
- Original tags and labels, where reasonably possible.
- Original accessories and included components.
- Original packaging, where reasonably possible.
Customers may inspect clothing as they reasonably would in a physical store. Where permitted by applicable law, customers may be responsible for any reduction in the item's value resulting from handling beyond what is necessary to establish its nature, characteristics, and functioning.
3. How to Request a Return
To request a return, please email our customer support team at:
support@aethernum-official.com
Please include the following information:
- Full name used for the order.
- Order number.
- Product name.
- Date the order was received.
- Reason for the return, if you wish to provide one.
Email subject: Return Request — Order #[Order Number]
Example email:
“Hello Aethernum Support,
I would like to request a return for the following order:
Customer name: [Full Name]
Order number: [Order Number]
Product: [Product Name]
Date received: [Date]
Please provide the applicable return instructions.
Kind regards,
[Customer Name] “
Notes:
For damaged, defective, or incorrect items, please also describe the issue and include clear photographs where reasonably possible. Photographs help us assess the issue and identify an appropriate solution, but they are not a universal requirement for exercising a statutory right of withdrawal.
Our team will review your request and provide the relevant return instructions, including the applicable return address.
Please do not send a return to an address that has not been confirmed for your particular return. However, contacting our support team or awaiting a response does not extend or restrict any statutory deadline; if necessary, you may exercise your legal rights through a clear written notice within the applicable period.
4. Return Shipping Costs
Standard returns
For returns due to a change of mind or another reason unrelated to a product defect or error, the customer is responsible for the direct return shipping costs, provided this responsibility was disclosed as required by applicable law.
Any applicable original delivery charges will be refunded in accordance with the consumer laws governing the transaction.
Where required by law, this includes the cost of the least expensive standard delivery option offered at the time of purchase. Additional charges paid for a more expensive delivery method may not be refundable where the law permits their exclusion.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or different from the product ordered, please contact us at support@aethernum-official.com.
We will assess the issue and provide an appropriate remedy in accordance with applicable law. Depending on the circumstances and the customer's legal rights, this may include a replacement, repair where applicable, price reduction, refund, or another appropriate solution.
Aethernum will cover reasonable return shipping costs, provide a prepaid return label, or arrange another appropriate return solution where required by law or agreed with the customer.
Customers should not incur unnecessary return expenses before receiving instructions from our support team, except where doing so is reasonably necessary to protect their legal rights.
Return tracking
We recommend using a tracked shipping service and retaining proof of postage.
Please contact us if your return shipment is delayed or appears to have been lost. Any assessment of responsibility for a lost return shipment will be made in accordance with applicable law and the circumstances of the case.
Notes:
- The return address will be provided by customer support.
- The customer should wait for return instructions before sending the item back; this will not delay or prevent the exercise of their legal rights.
5. Exchanges
Aethernum does not currently offer a direct exchange service.
If you would like a different size, color, or product, you may return the original item in accordance with this policy and place a separate order for the replacement item.
This does not affect any statutory rights or remedies you may have if a product is defective, damaged, incorrect.
6. Refunds
Once your return has been received, where applicable, we will inspect the item and notify you of the outcome.
If your refund is approved, it will normally be issued to the original payment method used for the purchase.
Refunds will be processed within the period required by applicable law. For eligible withdrawals under EU consumer law, for example, refunds are generally due within 14 days after the seller is informed of the consumer's decision to withdraw, although the seller may withhold the refund until the goods are received or evidence of their return is provided, whichever occurs first.
Once a refund has been issued, the time required for the funds to appear in your account depends on your bank, card issuer, or payment provider.
If you have not received your refund within the expected timeframe, please contact us at support@aethernum-official.com with your order number.
7. Contact Information
For return requests, refund enquiries, or product-related concerns, please contact:
Aethernum Customer Support